Privacy Policy

1. Introduction

MMC Healthcare Ltd ("MMC Healthcare", "MMC", "we", "us", or "our") respects your privacy and is committed to protecting your personal information.

This Privacy Policy explains how we collect, use, store, disclose, and protect information when you use our website, mobile application, products, services, and related platforms (collectively referred to as the "Services").

By using our Services, you acknowledge that you have read and understood this Privacy Policy.

2. Information We Collect

Depending on how you use our Services, we may collect the following categories of information:

2.1 Personal Information

• Full name
• Mobile phone number
• Email address
• Delivery address
• Designation
• Company name
• Account login information

2.2 Healthcare and Prescription Information

Where necessary to provide healthcare-related services, we may process information that you voluntarily provide through the application, including:

• Medicine and healthcare product information
• Information relating to healthcare services requested by you
• Information you provide when communicating with healthcare professionals
• Other health-related information voluntarily submitted through our Services

2.3 Device and Technical Information

When you use our application or website, certain technical information may be collected automatically, including:

• Device type and model
• Operating system
• Application version
• IP address
• Unique device or application identifiers
• Browser information
• Crash reports and diagnostic information
• Log information

2.4 Location Information

Where enabled and permitted by you, we may collect location information to support features such as delivery, service availability, address selection, or location-based functionality.

You may control location permissions through your device settings. Disabling location access may affect certain features of the Services.

3. How We Use Your Information

We may use collected information for purposes including:

• Creating and managing your account
• Processing medicine and healthcare product orders
• Processing prescriptions submitted through the application
• Providing healthcare-related services requested by you
• Managing deliveries
• Processing payments and refunds
• Communicating with you about your account and orders
• Providing customer support
• Improving application performance and functionality
• Detecting and preventing fraud, abuse, or unauthorized activity
• Maintaining the security of our systems
• Complying with applicable laws and regulations
• Enforcing our terms and policies

4. How We Share Information

We do not sell your personal information as a standalone commercial product.

We may share information where reasonably necessary with:

• Authorized employees and service providers
• Healthcare professionals involved in providing requested services
• Pharmacy or fulfillment partners
• Delivery and logistics providers
• Payment processors
• Cloud hosting and technology service providers
• Customer-support providers
• Analytics and security service providers
• Government authorities where legally required

Service providers that process information on our behalf are expected to handle information in accordance with applicable contractual and legal requirements.

5. Data Security

MMC Healthcare Ltd takes reasonable technical and organizational measures to protect personal information against unauthorized access, alteration, disclosure, loss, or destruction.

Depending on the nature of the information and the Services used, security measures may include access controls, authentication, encryption, secure communications, logging, monitoring, and restricted internal access.

However, no method of transmission or electronic storage is completely secure. Therefore, we cannot guarantee absolute security of information.

6. Data Retention

We retain personal information only for as long as reasonably necessary for the purposes described in this Privacy Policy, including providing Services, maintaining business and transaction records, resolving disputes, preventing fraud, and complying with applicable legal and regulatory requirements.

When information is no longer required, we may securely delete, anonymize, or otherwise dispose of it in accordance with applicable requirements.

7. Your Choices and Rights

Depending on applicable law, you may have rights regarding your personal information, which may include:

• Requesting access to personal information we hold about you
• Requesting correction of inaccurate information
• Requesting deletion of certain information
• Requesting restriction of certain processing
• Withdrawing consent where processing is based on consent
• Objecting to certain processing activities
• Requesting information about how your data is processed

Some requests may be subject to applicable legal, regulatory, security, or operational limitations.

8. Account Deletion

If you wish to request deletion of your account or personal information, please contact us using the email address provided below.

Certain information may need to be retained where required by law, for legitimate business purposes, or to resolve disputes and prevent fraud.

9. Cookies and Similar Technologies

Our website and Services may use cookies, local storage, analytics technologies, and similar technologies to maintain functionality, improve performance, understand usage, and enhance security.

You may be able to control cookies through your browser or device settings. Disabling certain technologies may affect some features.

10. Third-Party Services

Our Services may integrate with third-party services such as payment processors, cloud infrastructure providers, analytics services, communication providers, mapping services, or other technology providers.

These third parties may process information according to their own privacy policies and applicable contractual obligations.

11. Children's Privacy

Our Services are not intended to knowingly collect personal information directly from children without appropriate authorization where such authorization is required by applicable law.

If you believe that a child has provided personal information to us inappropriately, please contact us so that we can review and take appropriate action.

12. International Data Transfers

Depending on where our service providers and technology infrastructure are located, personal information may be processed or stored in countries other than the country in which you reside.

Where required by applicable law, appropriate safeguards will be applied to such transfers.

13. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes to our Services, technology, business practices, or legal requirements.

When we make changes, we will update the "Last Updated" date shown at the beginning of this Privacy Policy.

We encourage you to periodically review this page for the latest information about our privacy practices.

14. Contact Us

If you have questions, concerns, requests, or complaints regarding this Privacy Policy or the handling of your personal information, please contact MMC Healthcare Ltd.

15. Consent

By using our Services, you acknowledge that you have read this Privacy Policy and understand how MMC Healthcare Ltd may collect, use, store, and process your information as described above.